Find answers to your questions
Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account and visiting the "Orders" section. Tracking updates are available in real-time.
Orders can be modified or cancelled within 1 hour of placement. After that, we begin processing immediately. Contact our support team at support@luxe.com for assistance.
Express: 1-2 business days
Standard: 3-5 business days
International: 7-14 business days
Free standard shipping on orders over $100.
Yes! We ship to over 150 countries worldwide. International shipping rates and delivery times vary by location. All customs fees and duties are included in the shipping cost.
We offer free returns within 30 days of purchase. Items must be unworn with original tags attached. Visit our Returns page to start a return.
Refunds are processed within 3-5 business days after we receive your return. The funds will appear in your account within 5-10 business days depending on your payment method.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.
Absolutely. We use industry-standard SSL encryption and never store your full credit card details. All payments are processed through PCI-compliant payment gateways.
Click "Sign Up" in the top right corner and fill in your details. You can also create an account during checkout. Benefits include faster checkout, order tracking, and exclusive offers.
Click "Forgot Password" on the login page and enter your email. We'll send you a password reset link that expires in 24 hours for security.